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eBank has been upgraded!
Our enhanced new system is easy to use and offers some exciting features – a
convenient check register, the ability to search for past transactions, full
integration with BillPay (our free online bill payment product), and
more. We're sure you'll like it.
To access your accounts, you must re-enroll in eBank in a quick
online process.
Use this guide to help you through the process, or jump to a particular
section:
– Extended
Customer Service Hours »
– Enrolling
in the New eBank »
– What
You Might Need to Do »
– Other
Changes »
– Thank
You »
EXTENDED
CUSTOMER SERVICE HOURS
If you
have any questions,
please call your local BankTexas location.
For your
convenience during the upgrade, our call center will be open extended hours:
·
Monday,
May 11 – Friday, May 15: 8
am until 7 pm
·
Saturday, May 16: 9
am until 2 pm
ENROLLING
IN THE NEW eBANK
The new
login box is in the middle-left of our homepage, www.banktexas.org.
Here’s
what to do:
-
Have
all of your account number handy
-
Click
the ‘enroll’ button located under the new login box
-
Read and
accept the user agreement
-
Complete
the online banking enrollment form
This
process should take about 15 minutes at most.
WHAT YOU
MIGHT NEED TO DO AFTER LOGGING IN
Please be aware that your account information and balances will not appear
until the following business day.
– Recreate
alerts.
Existing balance or transaction alerts won’t work in the new system. If
you’ve set up alerts for yourself, please recreate them.
– Download
transactions.
Conveniently download transactions into Quicken or Money by selecting
the History/Download option.
– Setup
Recurring Transfers.
All future dated/recurring transfers will not carry over to the new
system and will need to be set up anytime after May 11. The new system
makes setting up transfers easy; for assistance, please call you local
BankTexas location.
OTHER
CHANGES TO BE AWARE OF
– Account
history.
At first you will only see account transactions going back to May 4,
2009. As time passes, you’ll build up history online and have access to
up to 24 months of transactions, an improvement of six months over the
current system.
THANK YOU
We appreciate your cooperation as we convert to the new eBank,
and apologize for any inconvenience the process may cause. We think
you’ll enjoy the enhancements. In the meantime, if you have any questions
or problems, please do not hesitate to call us during our special extended
hours. We will gladly help you over the phone, or set up a personal
tutorial for you in any of our locations.
Best
regards,
Troy M.
Robinson
President &
CEO |
