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eBank has been upgraded!
Read on to find out how to get started with the enhanced new system, or
jump to a particular section:
– Extended
Customer Service Hours »
– Logging
In for the First Time »
– What
You Might Need to Do »
– Other
Changes »
– Thank
You »
EXTENDED CUSTOMER
SERVICE HOURS
If you have any
questions,
please call your local BankTexas location.
For your convenience during
the upgrade, our call center will be open extended hours:
·
Monday, May 11 –
Friday, May 15: 8
am until 7 pm
·
Saturday, May
16: 9
am until 2 pm
LOGGING IN TO THE NEW
eBANK FOR THE FIRST TIME
From now on, you will log into eBank by typing your Access ID and
Passcode into the boxes in the middle-left of our homepage. Your BillPay and eBank accounts will be integrated into the
same screen!
Your new eBank Access
ID is: your existing BillPay username
if you can’t
remember your username, please call your local BankTexas location »
Your temporary passcode
is: the last four digits of your social security number plus the
first four letters
of your last name
(for example, if your name is Jane Jones, and your SSN is 123-45-6789,
your temporary passcode
would be “6789jone”)
You will be prompted to
reset your passcode after logging in for the first time.
WHAT YOU MIGHT NEED TO
DO AFTER LOGGING IN
– Recreate
alerts.
Existing balance or transaction alerts won’t work in the new system. If
you’ve set up alerts for yourself, please recreate them.
– Download
transactions.
Conveniently download transactions into Quicken or Money by selecting
the History/Download option.
– Setup
Recurring Transfers.
All future dated/recurring transfers will not carry over to the new
system and will need to be
set up anytime after May
11. The new system makes setting up transfers easy; for assistance,
please call you local
BankTexas location.
OTHER CHANGES TO BE
AWARE OF
– Account
history. At
first you will only see account transactions going back to May 4, 2009.
As time passes, you’ll build up history online and have access to up to
24 months of transactions, an improvement of six months over the current
system.
THANK YOU
We appreciate your
patience during this conversion, and apologize for any inconvenience it
may cause you. We think you’ll
enjoy the enhancements. In the meantime, if you have any questions or
problems, please do not hesitate to call us during our special extended
hours. We will gladly help you over the phone, or set up a personal
tutorial for you in any of our locations.
Best regards,
Troy M. Robinson
President & CEO |
